Shipments & Returns

Your shipment

Orders will be processed within 48 hours, week days only. Delivery signature is required for all shipments. You are responsible to pick up your order at the indicated location with in the allotted time given by the Post Office or courier. Failure to pick up will result in your order being sent back in which case only the price of the item is refundable minus a restocking charge of $2.00. Shipping will not be reimbursed.

Regular/Ground Shipping: Every effort is made to ship within 5-8 business days. For all shipments within Canada, a tracking number will be emailed to you upon booking. Please note that delivery time does not include weekends.

Express Shipping: Express Courier Delivery orders are given first priority. Express Courier delivery service also comes with automatic traceability. A tracking number will be emailed to you upon booking. Please note that express delivery time does not include weekends. *Express delivery is not available for PO boxes. Local ground post only*

All international orders are subject to duties and taxes in your country. Payment of such duties and taxes are payable on delivery or pick up.

If you have ordered a color, size or style we are temporarily out of stock on or which has been discontinued, you will be notified and give the option to substitute, wait or cancel your order.
 
Return Policy

We offer a 30-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn, unsoiled and undamaged merchandise with all tags attached, within 30 days from date of receipt.

If you need to return or exchange an item please contact a One Flat Jack representative a customerservice@onefltjack.com or call 1-877-664-4624 to obtain a required Return Authorization Number. With this number then please fill out the Return Authorization Form (click here) and include this form with the item you are returning.


If you would like to make an exchange for another product, we do not charge to ship your replacement! Exchanges are shipped free of charge for one exchange per order, via ground service. The returning of goods must be prepaid shipping. No COD shipments will be accepted.
Refunds will be issued to the credit card used for the original purchase through paypal.

All returns are subject to a $2.00 restocking fee. You will receive an email confirmation when your exchange has received and reshipped shipped, or when the refund has been issued for your return. Please allow up to 3 weeks to process your return and refund.

**We recommend you send your return using a service that can be tracked and insured with delivery confirmation. We are not responsible for lost or damaged returns. In such cases refund and exchanges will not be issued**

Important notes about returning undergarments:

  • Please make sure all tags and packaging are intact.
  • By federal law, some of the products can not be returned for obvious hygienic reasons.
  • Bottoms (Leggings, Panties and Capri’s) may be returned if they have been tried on for sizing, provided that you wear your own panties when trying them on. (For hygienic reasons)
  • We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
  • We reserve the right to refuse returns on items that have been damaged or soiled.

Special Notes

 

Late Returns/Exchanges: If more than 30 days have passed since you received your order and you would like to exchange or refund please contact a One Flat Jack  representative for assistance at customerservice@knwome.ca  We reserve the right to accept or refuse. If a late return is accepted, a $10 per-item restocking fee will be deducted from the refund. Late exchange is subject to restocking fees of $2.00 per item issued case by case.


Errors or Damaged Merchandise: In the unlikely event we mistakenly ship you the wrong product, or in the rare event of a factory defect, simply contact us immediately at customerservice@oneflatjack.com or 1877-664-4624 with your order number. We will gladly provide you with a return authorization number and pre-paid shipping label so you may return the item(s). A replacement will be sent back to you with top priority once the damaged or incorrect goods are received. Our mistake will not incur any additional shipping or restocking charges.
 

Send Returns or Exchanges to:
One Flat Jack  Return/Exchange
5446 ch de la Cote De Liesse

Mont Royal, QC
H4P1A5
Canada.





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